Privacy Policy

Lovelee Umbrella LLC · Last updated: June 24, 2026

This Privacy Policy explains how Lovelee Umbrella LLC and its brands (including Pink Concha) ("we," "us," "our") collect, use, and protect information when you contact us through our messaging channels, including Instagram Direct Messages and Facebook Messenger. We operate a self-hosted customer-communication platform (Chatwoot) to manage and respond to these conversations.

Information We Collect

When you message one of our business accounts, we may receive and store:

• The content of the messages you send to us, and our replies.
• Your public profile information as provided by the platform (such as your name, username, and profile picture).
• A platform-assigned user identifier used to route and continue your conversation.
• Any contact details (such as email or phone number) that you voluntarily share with us in a conversation.

We do not collect your passwords, payment card numbers, or message content from conversations you have not had with us.

How We Use Your Information

• To read, respond to, and follow up on your inquiries and support requests.
• To keep a history of our conversation so we can provide continuity of service.
• To improve the quality and responsiveness of our customer support.

We do not sell your personal information, and we do not use your messages for advertising.

How We Store and Protect Your Information

Your conversations are stored on infrastructure we control, secured with encryption in transit (HTTPS) and access controls that limit data to authorized team members who handle your request.

Sharing of Information

We do not share your information with third parties except: (a) with service providers strictly necessary to operate our messaging platform; (b) when required by law or to protect our legal rights; or (c) with your consent. We comply with the platform policies of Meta Platforms, Inc. (Instagram and Facebook).

Data Retention and Deletion

We retain conversation data only as long as needed to provide support and meet legal obligations. You may request access to, correction of, or deletion of your data at any time by contacting us at the email below. We will respond to verified requests within a reasonable timeframe.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the details below.

Children's Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our messaging channels after changes constitutes acceptance of the updated policy.

Contact Us

For any privacy questions or data requests, contact:

Lovelee Umbrella LLC
Email: edward@loveleeumbrella.com
Tri-Cities, Washington, USA